SUMMARY

Purpose.........

To ensure total customer satisfaction through complete and reliable delivery service.

Scope............

Responsible for handling the product carefully and in a timely manner to the correct destination.

Required........

Must be able to successfully drive a truck and climb in and out of truck with ease.  Pay strong attention to detail, cheerful, able to follow directions and be a team player.  Must have solid customer service skills and act professional.  The ability to work well under pressure to meet deadlines is also required.

DUTIES

Typical...........

Duties include but not limited to:

Be a role model in projecting and applying The Pacific Group Diamond Philosophy (Productivity, Quality, Excellence and Teamwork) and promote teamwork at all times

Picking and packing orders

Complete knowledge of all procedures

Drive and deliver orders to customers

Responsible for handling merchandise carefully

Ensure goods are loaded into trucks in a safe and logical order

Make sure the load is properly secured

Load and unload products from delivery truck

Configure routes when necessary to help improve service levels to customers

Provide efficient, productive operations of company and product

Verify order to ensure correct products loaded

Ensure all necessary paperwork is completed

Return all shipping documents to Transportation Manager on completion of deliveries

Address and resolve customer problems, as appropriate

Maintain cleanliness of vehicle and report any maintenance problems to manager

Represent the company in a positive manner in all customer interactions

Will follow all state driving rules and regulations of the road

Observe all safety and security procedures

Report potentially unsafe conditions, injuries/accidents immediately to manager

Use equipment and materials properly

Perform other duties, as assigned

EDUCATION

Required........

High school diploma or equivalent required. Should possess or should obtain the knowledge, skills, and disciplines needed to carry out the functions assigned to the individual occupying this position.

EXPERIENCE

Required........

Verifiable Tractor/Trailer Driving Experience and a Class A CDL license and must have familiarity with area roads and towns.  Must have good references and a clean drivers license/driving record.

WORKING CONDITIONS

Usual.............

Will spend majority of the day in a truck with regular exposure to factors such as temperature extremes, moving machinery, loud noise and fumes.

Special...........

Must be able to handle stress and communicate effectively. 

PHYSICAL REQUIREMENTS

Usual.............

Sitting for long periods of time and consistent heavy lifting and carrying on a daily basis.  Climbing in and out of truck throughout shift.  Must be able to maneuver and lift up to 75lbs.

Special...........

None.

CONTINUING EDUCATION

Required........

Will update job knowledge by participating in training opportunities whenever possible.